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The 16 best known entrepreneurs talk about the worst advice given to them

June 5, 2020

Luis von Ahn warns of the worst advice they have given him: “I don’t know if it is bad for everyone or if it was just bad for me. When you make a product, it is typical to listen to what your users are saying. I realized that this is terrible advice for Duolingo. The essence of the advice is good, but there is often a problem. If the feedback channels allow only a few users to communicate with you, you can only listen to those who make the most noise, not all of your users, and everything will break down there. “

“We have a forum on our website where people can speak about language, but they can also ask about some features. I’ve found that listening to people on forums is a terrible idea. For example, we redesigned the page a few years ago and people in the forum said it was terrible. Hundreds of publications said it was the worst decision we had ever made. However, our metrics showed that we were much better.

If you only listen to people who speak to you, you have a biased sample of people who are a noisy minority. Of course it won’t always be that way, but if you don’t know exactly what you’re doing, you have to be careful with this tendency. “

The 16 best known entrepreneurs talk about the worst advice given to themThe 16 best known entrepreneurs talk about the worst advice given to them

“The customer is always right” is not always true if the customer is irrational or causes a stressful situation for your employees. It’s okay to try to listen to most of your customers, but you’ll find that some cause more problems than they’re worth.