If you want better results and more profits, treat your customers better.
The customer is and will always be the most important element for your company because without it, there is no business. On the correct interaction with your potential and habitual consumers, it will depend on obtaining the necessary profits.
Although it is very important to optimize resources and production processes, in addition to establishing successful alliances with your suppliers and, of course, having a winning product, this will be of no use if you fail to sell. And who buys is the customer.
Therefore, the relationship you have with your client is a crucial factor in achieving the success of your company . To relate well with them it is necessary to learn to understand them.
For this reason, here we give you a list with 10 values that a customer will always look for in the service you offer. Write down and worry about delivering them:
They always want to know that what they are buying has the right price. They want to be sure that they have bought the best option available.
The client needs to listen and believe that he will have support during the time he owns the item he is buying. In addition, he will wait for guidance to give the best use of the product or service.
3. Positive attitude
Even if they don't have it, they will want the one who attends them to be happy, eager to help and willing to attend. That is, be prepared to meet and meet your needs.
They hope they can trust that they will receive a consistent treatment, and that you will be there when they need you.
5. A complete and tangible message
The only way customers can believe in the integrity of your company's message is through a product and quality performance. If you try hard on this factor, you will project a professional image.
6. Assurance and reinsurance
This is achieved with a delivery of the product or service when you promised and with a total knowledge of it, which will be oriented to help the consumer.
If you manage to make them feel understood in their tastes and needs, in addition to demonstrating a commitment to understanding, you will get a happy and loyal customer.
8. Exceptional service
The best quality service will always attract customers. Delivering it that way should be a norm, and they will expect you to maintain the same level of service every time you interact with them.
9. Expect a friendly interaction
If you ask anyone how they like to be treated, the categorical answer will be: a friendly person to help me get what I need.
10. They want things NOW
Nobody wants to be left waiting on the phone, nobody likes to be told that they do not have their product, nobody wants delays, or go up to the last floor to make a long line to make an invoice and much less “return the next week for the bill ”. If any of these situations occur in your business, your customers will avoid using you again.