A guide to improving your ability to show remorse.
The opinions of the employees of You are personal.
Why is it so difficult for us to ask for forgiveness? We love people apologizing when they make a mistake, but it is next to impossible to do it back. Honestly admit that we made a mistake is directly related to our ego and forces us to put aside pride, why A lot of people end up apologizing without really feeling it. They tend to believe that words are enough to reassure the other when what is really happening is for the thing to escalate and explode in the future. Even worse, apologies are full of excuses or feelings of guilt, which is not even an excuse in itself but a diversification strategy to avoid responsibility for each other’s actions.
Sincere apologies are powerful; They build relationships and bridges between people’s feelings. But while we all know this, I have seen time and again professional leaders who take no responsibility and struggle to admit their mistakes. And that’s because admitting that guilt shows vulnerability and they believe that making excuses will cause others to question their decisions. However, the reality is just the opposite. If the leader You create a culture of transparency, trust grows, others are encouraged to take risks and make mistakes in order to achieve something important. Why should we pretend otherwise? No one is perfect, but the sooner we admit our mistakes, the sooner we can move them back in time and move on.
Ultimately, taking responsibility for our mistakes requires the courage to say, “I’m not afraid to admit it.” The intention is irrelevant. It doesn’t matter whether the leader is guilty or indirect. Employees trust and are influenced by managers who can take responsibility. You cannot keep the victories and point the blame for the mistakes.
If you need help with your apology skills, consider the following six guides:
1. Is it necessary to do it?
Studies show that men and women have different ideas about excuses. Women have been found to apologize more, but because they perceive mistakes differently, they tend to apologize even when there was no insult or mistake. On the other hand, men tend not to admit their mistakes, especially when they don’t believe they made them.
To know if an apology is applicable, consider the other person above your perception. Give yourself time to think about whether there was an injustice and how the other interpreted the act or whether they may have offended you.
2. Admit your guilt
Telling the truth is the most important step, and timing is just as relevant. Don’t wait for other parties to take their responsibility, publicly admit your mistake and apologize. If you’re waiting for someone else to apologize, you’ve waited too long. Even if you think that someone more qualified should apologize first, don’t wait. Speaking and taking responsibility for the mistake shows the way for others to do the same. Set a good example, be a better person, and take responsibility.
3. Make it personal
The way you apologize is just as important as the apology itself. Determine when a personal apology is needed, and don’t hide in technology letting email or text messages do your job. Face your mistake personally and look people in the eye when you apologize. If this is not possible, pick up the phone and call the person so they can hear the sincerity in your voice.
4. Be specific
An apology for the mere apology is irrelevant. Have all the information ready because they need to know that you are aware of your mistake. Vague excuses are no good. So be ready to clarify the reasons why you want to apologize and how you want to correct the situation.
5. Think before you speak
Before you apologize, think about how others will perceive your words. Think about what you will say and how others will listen to you. Admitting to a mistake builds confidence and increases your influence over others. If you don’t think about what to say, you can damage your relationship by insulting the other person more.
6. Avoid the blame game
Nobody wins at this game, but people keep playing it. If you point out guilt, project mistakes and defend your actions, it costs the trust of those concerned. Acknowledge what went wrong and how you would like to correct it, and make a commitment to follow up.