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Sears and Sanborns advise their customers on WhatsApp at the time of their online purchases

May 26, 2020

Sellers track users’ purchases until the products are delivered to your home.

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Sears and Sanborns advise their customers on WhatsApp at the time of their online purchases
Sears and Sanborns advise their customers on WhatsApp at the time of their online purchases


Because of the limitation, many companies have turned to digital media for selling their products and sometimes this experience can be uncomfortable for users. That’s why Sears and Sanborns have decided to advise on Whatsapp at the time of selling your products.

In this way, floor vendors can assist customers with their online purchases. According to a Sanborn statement, employees track users’ purchases until the products are delivered, which improves the experience.

According to the company, the support of an experienced seller helps with the purchase decision at the time of the experience on-line. He added that this was an opportunity for sellers to earn commissions on top of their base salary.

At the time of purchase, the customer has the option to select the WhatsApp bubble, and a floor provider who specializes in the type of product they want is assigned. This opens up an option for people who prefer human attention to the chatbot that answers certain questions.

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