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Robinhood promises to improve its platform after a tragedy with one of its users

June 20, 2020

Alexander Kearns, a 20-year-old user of the Robinhood stock and cryptocurrency trading platform, committed suicide on June 12. This tragedy is reported to have occurred after the Kearns account had an erroneous negative balance with more than $ 730,000 in debtThis error prompted the platform to take action to improve it.

According to the official announcement, Robinhood is considering additional criteria and training for customers applying for Tier 3 options. They claim that this can help customers understand the sophisticated options trading features that the platform offers.

They find that they will also expand educational content related to options trading on their website.They will also implement improvements to the in-app messages and emails they send to customers through their multi-level option spreads.

Robinhood promises to improve its platform after a tragedy with one of its usersRobinhood promises to improve its platform after a tragedy with one of its users

The company also announced a $ 250,000 donation to the American Foundation for Suicide Prevention.