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Written by: NDS Cognitive Labs
Accelerated growth of software options Artificial Intelligence (AI) has brought various companies around the world to digital solutions such as Chatbots, to optimize your interactions with users. In the healthcare sector, for example, customer service is one of the biggest challenges they face, as thousands of users communicate with each other to schedule a consultation, renew prescriptions, or request reports.
In 2023 alone there will be 2.8 billion interactions Chatbots in the health sector, according to the market research company Juniper researchThis becomes the primary link between citizens and providers in this sector, as patients feel more comfortable using a virtual assistant to talk about their health needs than with a person.
“These virtual assistants interact with potential patients who visit the website, help them find doctors, schedule their appointments, and give them general information about what they’re looking for. This changes the way users interact with health systems. ” says Gustavo Parés, CEO of the Mexican company NDS Cognitive Labs, which specializes in artificial intelligence.
A closer look reveals a large number of use cases in which virtual assistants could make the next visit to the hospital, doctor’s office or pharmacy faster and more effective. According to NDS Cognitive Labs, there are two ways that hospitals can use this tool:
Assistance with medical devices
There are often simple questions that patients cannot find a quick answer to. B. where you can get a wheelchair service or where you can get new oxygen cylinders. Hospitals and clinics can include data in the information they receive about a Chatbot, so that the patients are informed appropriately when needed and on request. In this way, they can expand the resolved number of patient consultations and optimize the schedule.
On the other hand, medical device manufacturers also use virtual assistants to answer questions and concerns about their products and services, which speeds up and significantly increases the number of customer calls they receive at the same time. This process saves them time and resources. An example of this is Scout Premeraa Chatbot created by Premera Blue Cross, This way, users quickly know where to get information about claims, benefits, or other services.
Generation of potential customers
The health sector is also a business and requires a constant stream of customers to stay afloat and grow. In this sense, the use of Chatbots Customer interaction with the company can be increased dramatically on the website of hospitals, pharmacies or laboratories.
Clinics and hospitals can lure people looking for information about medical services to their websites and start a conversation with them through a virtual assistant. Also a Chatbot The doctor can give patients access to treatment in the clinic or hospital and schedule appointments immediately because the interaction does not depend on a human schedule and can be carried out easily via the patient’s computer or mobile phone.
For example the hospital Northwell health, used in New York Chatbots Book appointments for colonoscopies and at the same time offer information so that the patient knows what to prepare and feels more comfortable at the time of the study.
Information about medication
Medical knowledge continues to grow over time as new medications or treatments are developed for patient care each time. For this reason, an adequate understanding of the technology and changes in treatments are required to be able to offer a high quality service, especially for sensitive patients such as children, pregnant women or the elderly.
In this sense a Chatbot This can be of great help to doctors and specialists as they can access information about the dosage of the medication through a courier service to guide the patient with the right medication and thus avoid side effects.
SafedrugBotFor example, it is a virtual assistant that offers doctors data via chat, mainly from telegram. Searches based on the drug or brand name can be used to search the hospital database to find detailed drug guide information.