Contact Center AI offers a first answer with 24-hour support for self-service conversations within 7 days via chat or phone.
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As Covid-19 has spread worldwide, people are turning to governments, health organizations and other companies that have questions about their health and wellbeing, their finances, and more. This sudden and unprecedented demand is putting pressure on customer service teams, and many companies are struggling to respond quickly and effectively to them during this critical time.
All companies facing these challenges have the opportunity to answer their customers’ questions related to Covid-19 and their business with Contact Center AI. In this way, they can give a first answer through self-service conversation support. 24 hours, seven days a week, via chat or phone.
It is a conversation tool that makes bots available to users 24 hours a day, seven days a week, via chat or phone to help companies respond more quickly to their users. Due to the pandemic, the technology company started the program Virtual agent with quick response (Rapid Response Virtual Agent), so companies can implement this service faster and use Contact Center AI with their users in a few days.
Virtual agent with quick response (Rapid Response Virtual Agent) supports customers in performing tasks such as integrating a chat into their website (Dialogflow Messenger) to set up personalized dialogues and extensive support information for users.
It also makes it easier to add content to Covid-19 to the virtual agent by integrating open source templates from organizations that have already launched similar initiatives.
The program Virtual agent with quick response It is available worldwide in any of the 23 languages supported by Dialogflow.
For more information about the Rapid Response Virtual Agent program, see the Google website and information about implementing the virtual agent.