Jay Hao, CEO of OKEx, recently said that customer service is a fundamental aspect of the business, as part of an interview with Jeffrey Albus from Cointelegraph.
“I definitely think so Customer service is vital “Hao said. “After all that, customer is king“”
The crypto space is still young
One can say that the cryptocurrency industry started creating Bitcoin over 10 years ago. As part of a young sector, many blockchain and cryptocurrency companies still find their place in their products, services and offerings.while others try to perfect their operations. Customer feedback can be a critical part of this development.
“Without customer feedback or suggestions or the like, we would miss a lot of things.”Hao explained.
Without customer input, it’s like living in a bubble
Hao mentioned an analogy that highlights the valuable insights that users bring to businesses. “It’s like building something in our own garage without knowing what’s going on outside the world,” he added, pointing out the importance of customer feedback. and the perspective of the world outside of that garage.
Hao also mentioned the importance of the customer relationship with OKEx and the entity’s relationship to users.
Binance, another dominant player in the cryptocurrency exchange space, also values the interaction with clients. Binance CEO and founder, Changpeng Zhao, or CZ, recently said that he devotes about 20% of his time to Twitter for community engagement..