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This article has been translated from our English edition.
The opinions of the employees of You are personal.
- Emotional intelligence and other social skills are more important than ever. When you master these basics, you can inspire your team and exceed your income goals.
Claude silver, Director of VaynerMedia, recently shared a quote on his Instagram page that caught my eye: “People Skills, EQ, ‘Soft’ Skills, HUMAN Skills – these are our anchors. They ground us, they remind us that we are real. Without this we’ll fly away. “
Companies tend to overlook soft skills and focus on hard skills. When LinkedIn released its list of the Most In-Demand Hard and Soft Skills for 2020 earlier this year, it was not surprising that hard skills were dominated by computer literacy. With the March pandemic and the forced shift from physical activity to work from home, that trend will only accelerate.
Soft skills are the forgotten heroes, however, and LinkedIn’s top 5 were those Creativity, persuasiveness, collaboration, adaptability and emotional intelligence. When teaching leaders about people skills, I want to include three more: time management, storytelling, and cultural awareness.
Understanding and expanding each skill will give you an edge over your competition.
A great way to get new ideas for any business is to look at other industries and countries. What concepts are they using that might work for your industry? Small group brainstorming to avoid conflict, make a list and then present your ideas in front of everyone else. Include silly or crazy ideas, anything goes. Indeed, sometimes, the wilder the better. Remember, they sold Pet Rocks (Pet Stones) valued at $ 15 million.
To understand the belief, most people agree to it Robert Cialdini, Author of Influence: The Psychology of Beliefis the person to turn to. His book deals with the six universal principles of persuasion: reciprocity, scarcity, authority, coherence, sympathy and consensus.
Above all, we must not abuse these skills. The sales advisor Jeffery Gitomer He puts it this way: “People don’t like to be sold, but they like to buy”. In applying these principles we must take into account the wisdom of Aristotle who said: “Character can almost be called a means of more effective persuasion. “
Working together takes teamwork to a whole new level. Bring people with different skills and perspectives together to complete a project, often without a leader. Companies that can use these soft skills know that communication is paramount. It is important that all lines of communication remain open.
This is the ability of the 21st century. Change is happening at breakneck speed. It is impossible for us to see what to expect in a few years. Virtual reality, augmented reality and much more will change the way we do businessIt is therefore important that companies are always aware of new technologies rather than waiting for them to become commonplace. Starting early means the learning curve is low.
5. Emotional intelligence
Emotional intelligence (EQ(for its acronym in English) is defined as “the ability to perceive, control and express one’s feelings and to deal sensibly and sensitively with interpersonal relationships”. People with a high EQ are better able to deal with high pressure situations, conflict resolution, constructive criticism and much more. This skill is in great demand with teams, especially teams with different backgrounds.
According to a survey by CareerBuilder75% of hiring managers rated EQ through IQ. Technical skills and intelligence are more easily imparted to employees, while EQ requires more time and understanding to understand.
6. Self motivation
Being overwhelmed is something that many entrepreneurs have to grapple with. This is the world we live in today. This is where self-motivation comes in. We all have to learn to manage our energy. Energy is not only created through a balanced diet, but also through our personal urge to achieve goals, resilience and commitment.
A personal drive for success is directly related to the way we think. Research shows that people with a growth mindset are much more successful in their endeavors because they believe they can improve.
Resilience arises from the courage to master challenges. This doesn’t mean that we should be frivolous in our decisions, but learn to deal with risks, understand the opportunities that best suit our talents, and when to outsource them to others or just leave them alone.
Engagement is the surest way to provide anecdotal evidence to us that we are important and that we are heading in the right direction. It is the essence of goal setting.
7. Time management
High performance is directly related to people’s use of time. Most entrepreneurs already work hard, but what separates those who succeed from those who struggle or fail is their ability to execute. the 3Ps: plan, prioritize and performance (Performance).
To plan: The author of bestseller, Brian Tracy He explains the importance of planning by saying, “Every minute you spend planning saves 10 minutes on execution. This gives you an energy return of 1,000 percent! “.
Prioritization: It’s easy to understand where it is best to use available resources. Stephen Covey He explains that there are four quadrants that break down the tasks in terms of urgency and importance. He goes on to explain that the key is to focus on those who are important but not urgent.
performance:: This is where the rubber meets the road. As it says Gary Vaynerchuk“Execution is the game.” Without it, even the best plan will fail.
8th. Tell stories
The late American business philosopher Jim Rohn He often illustrated the difference of the great narrative by speaking of it Cicero and Demosthenes, two great speakers of antiquity. “It is said that when Cicero spoke, the crowds were terrified and exclaimed, ‘What a brilliant speech!’ When Demosthenes spoke, people said, “Let’s march!” “What distinguishes storytellers is that they have the ability to get people to act. They know how to reach into us and touch our souls.
How can you improve your storytelling skills? One solution would be to join Toastmasters, which challenges you to create short speeches that will make a huge impact.
Erin Meyer, Author of The culture cardputs it this way: “Millions of people work in global environments while looking at everything from their own cultural perspective and assuming that all differences, controversies and misunderstandings originate in personality. This is not due to laziness. Many well-meaning people do not educate themselves about cultural differences because they believe that it will be enough if they focus on individual differences. “
As our world has shrunk, more and more companies have understood the pros and cons of working with a global team.