The differences between people are the ways to consolidate high performing teams. However, such differences can also lead to conflicts that make collaboration and thus results difficult.
The company training platform UBITS of your bit “Management of Difficult People”, shows the different types and characteristics of colleagues with complex personalities as well as the principles and keys to effectively shaping relationships of assertiveness and empathy inside and outside of work in order to achieve benefit and well-being for all.
Difficult people are those who create difficulties in their personal relationships because of their way of being and interacting.
- Learn More: 12 Ways Successful People Deal With Toxic People
At least there is 4 types of difficult people. Next, Narcissists They are people who focus on themselves, their interests and priorities. At the neural level, there can be a lack of mirror cells that facilitate empathy. They have infantile states that emphasize their egocentricity, such as the lack of the need to share and negotiate with their peers.
Second, the saleswomen center their discourse around them “Your” and to “Your”since they avoid talking or looking at themselves. One of their qualities is that they must maintain constant connections with others to whom they submit their will.
Third, acting They must be the focus, as they lacked this in their childhood or, on the contrary, received it in excess. This makes them unproductive, uncooperative and very competitive people in their jobs and even creates unnecessary internal competitiveness in organizations.
Only four personalities can create a negative work environment that affects team performance / Image: Depositphotos.com
Finally, that obsessively compulsive They need to stay in control, likely because the home environment they grew up in was unsafe or unstable. While their “perfectionism” is often seen as positive and desirable in the work environment, the reality is that they tend to be extremely impractical and unproductive, which does not facilitate collaborative work.
Tips for dealing with toxic people at work
UBITS offers some principles that can be helpful in dealing with difficult people:
- Self-knowledge: Even though we look at ourselves in the mirror every day, there are still many things about us that we do not know and we ignore them because they are not obvious; However, it is very likely that they are intended for others.
- Self-esteem: In order to deal with difficult people, we have to pay attention to our safety circuit and must not fall into provocations. Remember, you shouldn’t be responding to all attacks. Ask yourself and ask: is it really necessary to argue about it, and if so, is there another way to deal with it?
- Stay calm: At least two people take part in a conflict: the one who seeks it and the one who accepts it. If you keep calm, you create an atmosphere of reconciliation.
- Focus on the goal: Focus on solving the difficulty, not on the person. If there is no goal or problem, it is a pointless and futile discussion; Clarify the situation and continue your work. Don’t judge the person or take the problem personally.
- Avoid manipulation games: There are various games in personal relationships that we get into without realizing it. To avoid them, you need to know them and identify them when they occur.
- Assertiveness: Be confident, don’t accept what you don’t want to accept, and don’t reject what you don’t want to. Accept the person, but not the unwanted solution.
- Approach: manage, not attack; do it in the appropriate time and space without forcing it. Approach the person without judgment and seek their talents, skills and abilities with attention, openness and interest in their contributions.