This weekend it became known that the man behind the shoe giant died in a tragic house fire. The retail impact is not forgotten.
4 min read
Last weekend the world learned the tragic news that the former CEO of Zappos, Tony hsiehdied in a house fire. He was 46 years old.
Hsieh helped turn the Zappos shoe empire into a billion dollar business. He recently left the company after being in the first place for 20 years. A graduate of Harvard University, Hsieh joined the company called ShoeSite.com and helped it become a shoe superpower. Amazon bought Zappos in 2009 for $ 1.9 billion.
Hsieh was also instrumental in rebuilding downtown Las Vegas, where he lived in an exclusive trailer park with two pet alpacas named Marley and Triton. It invested $ 350 million in revitalizing the center and developing the container park. Hsieh also created a RV park called “Llamaoplis”, a converted parking lot with 33 tumbleweeds and an airstream. Hsieh lived there with her hay-eating friends.
“Tony Hsieh was instrumental in transforming downtown Las Vegas,” tweeted Nevada Governor Steve Sisolak. “Kathy and I send our love and condolences to Tony’s family and friends at this difficult time.”
Honors were given on social media after the news of Hsieh’s death became known.
A beautiful homage to a true pioneer. Tony Hsieh was a visionary. He was generous with his time and willing to share his invaluable expertise with anyone. And he was very, very cool. https://t.co/5A78fWpNyv
– Tony Hawk (@tonyhawk) November 28, 2020
Under Hsieh, Zappos is known for their friendly and forgiving customer service, including a return policy that gives shoppers 365 days to return their shoes (as long as they’re “like new”).
“Buying shoes online can be a scary process for people at first,” Hsieh said in 2003. “However, Zappos caught on when other dotcoms failed because we provided the best customer experience, such as free shipping both ways. While free shipping on orders and returns cost us more, it has enabled us to keep our customers longer. “
Here are some other words from the shoe genius’ wisdom:
1. “There is a big difference between motivation and inspiration: inspiration from values and motivation will come naturally.”
2. “Have fun. Gambling is a lot more fun when you’re trying to do more than just make money.”
3. “For people, character is fate. For organizations, culture is fate. “
Four. “We believe that most other things like great customer service, building a good long-term brand, or empowering passionate employees and customers will happen naturally when you receive the right culture.”
5. “Don’t be arrogant. Don’t be conspicuous. There is always someone who is better than you.”
6th “People may not remember exactly what you did or said, but they always remember how you made them feel, that’s the most important thing.”
7th “If someone has ever interacted with an alpaca, you know that you can’t help but laugh.”