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Relationships are everyone’s soul deal. You know that as well as I do, without interesting relationships with people you won’t do well in the business world.
It takes time to build this capacity. It is not easy and it does not happen to everyone in a natural way. I had to find out and if you have to do it, let me tell you that it is a lifelong process.
To become a better business conversation partner, you need to think about your thoughts conversations as if they were the work of a craftsman who is constantly deciphering a better way of doing things or a better way of relating to people you are in contact with.
It is something that requires effort and consistency, so you have to be willing to learn from your mistakes.
However, there are certain shortcuts that you can use. The psychology The human spirit has been revealed to us, and leaders have found ways to be better conversed by applying some of this knowledge to their events or meetings.
I did these tips very well and the same thing can happen to you:
1. Take notes when you meet someone
That may sound very simple and not as psychological, but there is a reason for it.
One of the keys that always appears in articles that help you be a better interlocutor is asking follow-up questions. When you’re in a conversation, identify the things you can ask for later.
Find things that seem important to the person you’re talking to. For example, if you are in a person’s office and it is decorated with sporting goods, you can feel that that person is a big fan of a particular sport and team. Ask him questions about it.
Or maybe one person mentioned in a conversation that they are taking their son to football lessons. So if you already know that this person has children, ask them about their family! Show interest that feels authentic.
And after the interview, write down a few things about what you learned from that person or what you were interested in at the time and what projects were mentioned.
We all want to be valued and heard. When you write this down, you can recall details that the next time you see that person, they will recognize that you have paid attention to them and that you have not just agreed on a pro commitment.
If you just take notes, you can remember this information. If you have the opportunity to review it before your next meeting with that person, it is all the better. But now you are better prepared than if you hadn’t taken them.
We all want to be valued and we want to be heard / Image: LinkedIn Sales Navigator via Unsplash
2. Admit openly if you don’t know something
This tip should be used sparingly (sometimes I had to bite my tongue until I could do more research), but this is essential if you want someone to open up with you.
We all love to talk about ourselves. If you find something that clearly interests the person you’re talking to and you don’t know much about it, don’t be afraid to tell them and ask them to explain more.
In general, you can learn more from a person’s mindset by asking questions and being told by them, even more than in a conversation that goes from one person to another.
3. Use the power of personal favors
Doing something for someone, or getting someone to do something, is a very powerful tool that can charge your business in ways you can’t imagine.
Asking for favors and offering favors to people in a conversation strengthens your relationship. For example, if you ask someone to do something small (such as holding your jacket) while negotiating a deal, the other person will be more open to you. This is known as the Ben Franklin effect. People who have already done you a favor, however small they are, are generally friendlier to you and would like to do more in the future.
4. Always be authentic
Everyone knows the type of “used car dealer”. You may already think of someone who enters this description, I will definitely do it. That needy person, overly friendly and even enzymatic, who tries to get closer to you but always seems to do it for other interests.
Famous entrepreneur Gary Vaynerchuk says there is a dark side to sales that is easy to fall into: “It is tempting to do everything possible to close the sale, even if it is not good for the customer. It’s the side that doesn’t care about a second sale and is only looking for a short-term switch … I honestly believe that a great seller is the culmination of human behavior. “
A good seller is not like that.
The idea of a good seller for Vaynerchuk is a person who does what is best for the customer and ideally gets into a win-win situation. There is no reason to convince someone who has real reasons not to want what you offer them.
When it comes to business conversations, never do it yourself. Everything you say and do must be motivated by “How can I help this person” or “How can I get to know them better” or “How can I meet their needs” . There will be ways in which they can help you, but there must be context in which you can help them.
People recognize when you only care about yourself or when you are wrong. So be authentic.
When it comes to business talks, never do it with yourself / Image: Mimi Thian via Unsplash
5. Realize that you can’t please everyone
The 80/20 rule is a well-known business principle: 20 percent of your customers give you 80 percent of your sales. I have a variant of this: 20 percent of your customers also give you 80 percent of your headache. And it’s usually not the same 20 percent.
There will be people you deal with and want more and more, and you will see this very quickly. Maybe they’re the pushy guy who wants more and more because he’s looking for ways to take advantage. Or maybe they are going through a bad time in their personal lives and relieve their partners.
Whatever the case may not be consumed by it. If you’re dealing with someone who really bothers you, take a step back and evaluate. Put up barriers and make sure you don’t focus on that person’s negatives.
Think of solutions. Do what you can do for them, but make sure you are not consumed by their negativity. This will help you focus on improving your interactions with other people and not being burdened by what you cannot control.
Business conversations can be complex, but these psychological tricks will help you get the most out of every situation you’re in. Follow them and you will find that you are smarter, more powerful and a better business communicator.